For the modern consumer, e-commerce is often a preferred way to shop. Young shoppers readily embrace it and more frequently older customers are beginning to shop online as well. As e-commerce continues to grow, companies need to adjust their strategies in order to win customer loyalty. According to Nasdaq, by 2040, 95% of all purchases will be facilitated through e-commerce. Customers continue to adopt a “get it now” mindset which must be embraced by retailers. Therefore, businesses must scale what they offer including customer service, delivery, and returns processes.
With peak season upon us and same day deliveries from U.S. retailers achieving record volumes, let's look ahead to the growth of same day delivery in 2019 and the opportunities it presents to retailers.
Same day delivery is a basic consumer expectation, but companies too often replicate other solutions rather than creating one that is best for their brand and customers. This episode of Talking Logistics highlights the need for a holistic approach to same day solutions.