With each passing day, it seems there are more stories about the threat Covid-19 poses to communities and the global economy. At the same time, the potential of a second wave seems increasingly of concern. As we have been analyzing changes in the last mile & urban hub delivery industry, we clearly see the adverse impact on businesses resulting from the pandemic. But we also see silver linings in supply chain optimization made possible by adapting innovative technologies, processes, and expertise to make our world safer and more productive.
Same day delivery is a basic consumer expectation, but companies too often replicate other solutions rather than creating one that is best for their brand and customers. This episode of Talking Logistics highlights the need for a holistic approach to same day solutions.
Last mile delivery is the end of a complex supply chain and the best opportunity for brands to make a lasting impression on their customers. In this last mile, there are face-to-face interactions which either make or break a customer's perception of a brand.