In times where there is constant pressure of professionalism in the work environment, it is evident that people have forgotten the importance of building a personal relationship with their customer.
The implementation of LEAN tools and principles is becoming a standard practice driving customer satisfaction and efficiency for all businesses. It is imperative that businesses who choose to adopt and invest in a LEAN program go all in, there is no dipping your toe in the water with this type of initiative. LEAN must be taught, discussed, implemented and sustained at all levels of the organization.
Why White Glove?
With peak season upon us and same day deliveries from U.S. retailers achieving record volumes let's look ahead to the growth of same day delivery in 2019 and the opportunities for retailers.
In the movie “The Wolf of Wall Street”, the main character is asked to sell a pen; most people immediately start thinking about selling techniques and words they can use to sell the pen. However, that is not the first question not even the second; it all starts with who is your customer? To understand the direction of the customer while also considering what is the intent of the pen? What is the customer’s main concern?
In today's world, technology and information are an important part of logistics, customers continue to look for a better and faster response from their suppliers to make sure they are aware of the latest status on each of their shipments.
- Freedom to Focus on Critical Operations
Instead of trying to perform logistics services in-house, outsource it to a company that has in-depth expertise and experience in carrying out logistics operations with ease. This in turn will help you free up your resources and allow them to focus on other critical operations.