LIVING LOGISTICS BLOG

    All there is to know about Supplier Relationship Management

    Nov 15, 2019 7:11:00 PM / by Justin Wolf posted in Customer Loyalty, Supply Chain Solutions, Supplier Relationship Management (SRM), Customer Satisfaction, Supply Chain Diagnosis, Customer Experience, Key Performance Indicators (KPIs), Customer Service, Supply Chain Optimization, Cost Savings, RFQ Handling

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    Sometimes, having a good relationship with your suppliers can be a difficult proposition. Strategically planned interactions with third party organizations have to be precisely executed in order to maximize the value of the desired synergies.

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    Plan for the future by redesigning your network

    Nov 1, 2019 2:03:00 PM / by Cecilia Noguera posted in Control tower, Customer Loyalty, Supply Chain Solutions, Customer Satisfaction, Supply Chain Diagnosis, Customer Experience, Customer Service, Network Design, Supply Chain Optimization, Cost Savings

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    The escalating growth of some industries has created a window of opportunity to reconsider a company’s supply chain and strategy.

    One industry to consider is the commercial construction industry.

    Successful companies recognize that their continuous growth requires ongoing planning for the future which enables them to meet the demands of the market by building a stronger distribution network.

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    “Ride Along” to this Customer Experience

    Oct 4, 2019 9:00:00 AM / by Nicholas Ferguson posted in Customer Loyalty, Customer Satisfaction, Customer Experience, Customer Service

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    When it comes to KPIs we are all on the same page: our client’s opinion is the most important feedback for any industry and business worldwide. Customer Experience has been THE concept over the last few years with consultants and companies developing new approaches and tools to measure, improve and drive innovation. There are myriad ways of evaluating it including online surveys, customer journey analysis, and referral programs.

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