"Your goal as a company is not only to have the best customer service, but to make it legendary," Sam Walton.
When it comes to KPIs we are all on the same page: our client’s opinion is the most important feedback for any industry and business worldwide. Customer Experience has been THE concept over the last few years with consultants and companies developing new approaches and tools to measure, improve and drive innovation. There are myriad ways of evaluating it including online surveys, customer journey analysis, and referral programs.
Green supply chain management (GSCM) is exactly what it sounds like: greener, more environmentally friendly practices within supply chain management (SCM). The concept of SCM was introduced and popularized in the 1950s when manufactures found ways to minimize production costs through mass production. As competition heightened within the field, companies increased their awareness of “green” practices, therefore, acting in an ethically and socially responsible manner.