LIVING LOGISTICS BLOG

    Happy customers, successful businesses.

    Oct 18, 2019 9:00:00 AM / by Ana Rosa Arana posted in Customer Satisfaction, Customer Experience, Customer Service

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    "Your goal as a company is not only to have the best customer service, but to make it legendary,"  Sam Walton.

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    “Ride Along” to this Customer Experience

    Oct 4, 2019 9:00:00 AM / by Nicholas Ferguson posted in Customer Loyalty, Customer Satisfaction, Customer Experience, Customer Service

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    When it comes to KPIs we are all on the same page: our client’s opinion is the most important feedback for any industry and business worldwide. Customer Experience has been THE concept over the last few years with consultants and companies developing new approaches and tools to measure, improve and drive innovation. There are myriad ways of evaluating it including online surveys, customer journey analysis, and referral programs.

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    Green Supply Chain Management Practices

    Aug 7, 2019 1:37:16 PM / by Antoinette Maqueda posted in Supply Chain Management, Customer Satisfaction, Customer Experience, Customer Service, Corporate Social Responsibility (CSR)

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    Green supply chain management (GSCM) is exactly what it sounds like: greener, more environmentally friendly practices within supply chain management (SCM). The concept of SCM was introduced and popularized in the 1950s when manufactures found ways to minimize production costs through mass production. As competition heightened within the field, companies increased their awareness of “green” practices, therefore, acting in an ethically and socially responsible manner. 

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