In most companies there is zero room for error. In the logistics industry this is no different.
How can companies aim for no mistakes or defects, especially in a service industry where human error is prone to happening? Fortunately, many quality systems tools are available to maximize our chances of success including the process of documentation.
Documentation enables us to transfer knowledge to anyone in a matter of seconds, relaying all important and necessary information to them. Documenting a process allows you to reflect on the day to day operations, giving a clear guideline for your employees. It is perfect for onboarding new hires and for in fast-growing operations.
Benefits of Process Documentation:
- An on-boarding process can be reduced by 70% – 80%, consuming less of your team's time because it provides a clear and objective guide of action. It is quite useful when time is limited.
- It provides detailed steps, giving you something to references when in doubt about how to proceed or execute a task. This can save 6 to 7 work hours weekly per team.
- It gives you a reference for self-evaluation. You can audit the outcome of your work as the expected result is well depicted on the document, reducing errors by 80%.
- You can quickly evaluate your performance by assessing your process document with SMART goals. It serves for swiftly adapting to changes in the business environment.
Consider the mentioned benefits and start your process documentation. All you need is to map out your process, translate it into clear, step-by-step activities, and establish the desired objectives.
Remember, always keep your process updated and you will be one step closer to zero defects!