When it comes to handling special products, a lot is said about how they should be managed (we even dedicated a whole blog post last month about it. You can read it here) but it appears that not many companies talk about WHO is handling the product.
In the high-tech business specifically, many products are so unique and sensitive that a team of detail-oriented professionals are required for its de-installation, transport and further installation.
We experienced one of these cases first-hand when one of our client’s projects required the management of servers from 28 separate shipping locations for 400,000 orders per year with an average weight of 390 pounds each. The project also included unpacking, installation procedures and collection and disposal of packaging materials to a third-part facility. This massive, enhanced operation required not only a logistics partner who was able to provide full End-to-End visibility, but also needed hand-picked specialists that had the know-how to handle these special products.
Read more about this White Glove Case Study by clicking here.