LIVING LOGISTICS BLOG

    Last Mile Solutions: More Than Just Delivery

    May 25, 2018 1:03:44 PM / by Alex Rhodeen

    Last mile delivery is the end of a complex supply chain and the best opportunity for brands to make a lasting impression on their customers. In this last mile, there are face-to-face interactions which either make or break a customer's perception of a brand.

    Last Mile Solutions_ More Than Just Delivery

    The challenge for any last mile provider is handling output from a process they have no control over. Creating a great customer experience in last mile delivery doesn't start with picking up the order, it starts with the internal process a brand choosing to manage its last mile solution.

    Whether pickup is from a retail location or warehouse, the company handling last mile delivery can only manage the process when they have the product. What about everything that leads up to that?

    For example, if the pick-up is from a store and the store team isn't well-trained on the processes, this can lead to a driver waiting and delivery being delayed. If the technology and/or operations aren't efficient, then the outcome is customer disappointment.

    But there is a solution! Work with GEODIS to build the correct last mile solution in all aspects of the process: technology, marketing, and operations. We are your growth partner and we want to help you create the best solution for your customers' experience.

    GEODIS excels at last mile same day delivery for leading global brands and we want to help your brand excel too. 

    Want to learn more? Email one of our same days experts at sameday@geodis.com

     

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    Topics: Same Day Solutions, Customer Loyalty, Supply Chain Solutions, Customer Satisfaction, Customer Experience, Customer Service, Final Mile Deliveries

    Alex Rhodeen

    Written by Alex Rhodeen

    Alex Rhodeen is Director of Disruptive Solutions for GEODIS and former COO of Kanga, a technology company solving on demand local delivery. His responsibilities include identifying, managing, and growing opportunities for GEODIS’ Same Day delivery solution. A veteran of the United States Army, Mr. Rhodeen’s executive career includes more than 10 years building start-ups and reorganized companies, including Mascotopia, a manufacturer of child-development products, and home furnishings retailer Lovesac. Joining Kanga in January 2014 Mr. Rhodeen has developed strategic partnerships with SMBs, Fortune 500 companies, and innovative logistics partners. Mr. Rhodeen earned a Bachelor of Arts degree from the University of Wisconsin – Madison.