LIVING LOGISTICS BLOG

    Nicholas Ferguson

    Nicholas is the Supplier Relations Manager at GEODIS. Nicholas has more than 18 years in the United States Navy Reserves. He is coming to GEODIS Supply Chain Optimization with more than 13 years of experience in the Supply Chain Industry focused on White Glove Service. His career started with launching Racer Cartage & Logistics as the General Manager where he stayed for 7 years holding various positions within Operations. In May 2012, he was named the President of Operations for Racer Cartage & Logistics where he led in becoming the largest White Glove provider in the State of Indiana.
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    Recent Posts

    Living in a world where "No"​ should not be the answer

    Aug 28, 2020 9:00:00 AM / by Nicholas Ferguson posted in Supply Chain Solutions, Customer Satisfaction, Customer Experience, Supply Chain Optimization

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    When companies face a “NO” from their logistics partners, what options do they have?

    “Non-essential” products represent up to 60% of a vendor’s revenue and, due to the present situation, many are now facing 20+ day transit times. This calls for an immediate need for alternative solutions for the affected companies and meet the final customer’s demands.  

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    “Ride Along” to this Customer Experience

    Oct 4, 2019 9:00:00 AM / by Nicholas Ferguson posted in Customer Loyalty, Customer Satisfaction, Customer Experience, Customer Service

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    When it comes to KPIs we are all on the same page: our client’s opinion is the most important feedback for any industry and business worldwide. Customer Experience has been THE concept over the last few years with consultants and companies developing new approaches and tools to measure, improve and drive innovation. There are myriad ways of evaluating it including online surveys, customer journey analysis, and referral programs.

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    8 Things to Expect With a White Glove Delivery Service

    Feb 11, 2019 11:46:38 AM / by Nicholas Ferguson posted in Supply Chain Solutions, Customer Satisfaction, White Glove Delivery Services, Customer Experience, Customer Service

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    Why White Glove?

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