In a world full of emails, text messages, and Skype calls, the art of forming a lasting and solid customer relationship is dying. 20 years ago, many business deals were made over dinner, golf, or a charity event. Without face to face contact with your customer or spending quality time with them, the chances of the relationship lasting or being one of quality are slim to none. Texts and emails are impersonal and can lack substance. It is quick answers, often without much thought or time put into responses. There is also the issue of tone. So many people can misinterpret one email or text message because they are reading the tone of the email wrong. This causes a multitude of issues and can turn customers off, even if it was not done intentionally. One harmless misplaced comma could affect the simple dynamic of an entire relationship.
GEODIS hosted a webinar on “Inventory Planning & Management” last month, if you missed it check out our video recording below.
Send your Supply Chain in for a “Health Check”
There is a very large ecosystem of supporting parties in the oil and energy industry including International oil and gas companies, National oil and gas companies, drillers, engineering companies, procurement companies and construction. In this episode we will talk about Supply Chain challenges these parties are facing and the associated trends.
In times where there is constant pressure of professionalism in the work environment, it is evident that people have forgotten the importance of building a personal relationship with their customer.
The implementation of LEAN tools and principles is becoming a standard practice driving customer satisfaction and efficiency for all businesses. It is imperative that businesses who choose to adopt and invest in a LEAN program go all in, there is no dipping your toe in the water with this type of initiative. LEAN must be taught, discussed, implemented and sustained at all levels of the organization.
Gartner released a Women in Supply Chain Survey in partnership with AWESOME (achieving women’s excellence in supply chain operations, management, and education) in 2018 that showed sustained representation of women in the senior-most ranks of supply chain organizations. The survey also shows supply chain leaders leading initiatives to attract, retain and advance women.
For consumers e-commerce is increasingly the preferred method for shopping. Younger shoppers already embrace it and more frequently older shoppers are as well. As e-commerce continues to grow, companies need to adjust their approaches in order to win customer loyalty. According to Nasdaq, by 2040, 95% of purchases will be facilitated through e-commerce. Winning this race depends on how quickly you can scale your offerings including customer service, delivery and the returns process. Customers continue to adopt a “get it now” mindset which must be embraced by retailers.