"Your goal as a company is not only to have the best customer service, but to make it legendary," Sam Walton.
When it comes to KPIs we are all on the same page: our client’s opinion is the most important feedback for any industry and business worldwide. Customer Experience has been THE concept over the last few years with consultants and companies developing new approaches and tools to measure, improve and drive innovation. There are myriad ways of evaluating it including online surveys, customer journey analysis, and referral programs.
Integrating systems and infrastructure to support the movement of materials from one place to another can be complicated. Companies continuously need to innovate in the logistics space while continuing to deliver value to their customers and the business. Outsourcing to a skilled logistics partner can spark innovation while considering time and budget constraints. The following seven tips will help your business stay on budget and on schedule when sourcing a logistics partner.